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The Code of Ethics is a promise to the public that defines the professionalism and service to be expected from a member of the National Association of REALTORS®

Dispute Resolution If you believe that a Howard County Association of REALTOR® (HCAR) member acted unethically in a real estate transaction, you may address the issue through HCAR.
For comprehensive information regarding Ethics Complaints, Ombudsman, Arbitration, and Mediation services please visit Maryland REALTORS® Legal page.

Consumer Complaints If you wish to file an ethics complaint with HCAR against a member, you must complete and return the Ethics Complaint Form, citing the article(s) of the code of ethics you allege were violated and attach a written statement of facts. Complaints must be filed within 180 days after the facts were known. Once your complaint has been received, it will be forwarded to the Grievance Committee for its review and determination as to whether the matter warrants a formal hearing. You will be notified of the Grievance Committee’s action, and if the committee finds a hearing is warranted, steps will be taken to schedule the hearing. Should you have any questions, please contact Rita Williams, Administrator at (410) 410-715-1401.

Before You File An Ethics Complaint

Ethics Complaint Form


Professional Standards and Dispute Resolution


Only REALTORS® voluntarily subscribe to a strict Code of Ethics, the Code of Ethics and Standards of Practice of the National Association of REALTORS®.

If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you should consider filing an ethics complaint alleging the violation(s) through any local board or association of REALTORS® where the REALTOR® holds membership.

In addition, REALTORS® agree, as a condition of membership, to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the National Association of REALTORS® (NAR) Code of Ethics.

Below are several resources to help you understand what an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local board or association of REALTORS®.

For more information please visit:



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