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Where do I go if I have a complaint?

If you have an HCAR related complaint or for a dispute resolution, please e-mail: ritawilliams@hcar.org or contact Rita Williams, Administrator at 410-715-1438.

The Code of Ethics is a promise to the public that defines the professionalism and service to be expected from a member of the National Association of REALTORS®

Dispute Resolution If you believe that a Howard County Association of REALTOR® (HCAR) member acted unethically in a real estate transaction, you may address the issue through HCAR. 

For comprehensive information regarding Ethics Complaints, Ombudsman, Arbitration, and Mediation services please visit Maryland REALTORS® Legal page. 

Consumer Complaints If you wish to file an ethics complaint with HCAR against a member, you must complete and return the Ethics Complaint Form, citing the article(s) of the code of ethics you allege were violated and attach a written statement of facts. Complaints must be filed within 180 days after the facts were known. Once your complaint has been received, it will be forwarded to the Grievance and Professional Standards Committee for its review and determination as to whether the matter warrants a formal hearing. You will be notified of the Grievance and Professional Standards Committee’s action. If the committee finds a hearing is warranted Maryland REALTORS® will schedule a hearing. Should you have any questions, please contact Rita Williams, Administrator at 410-715-1438.

Before You File An Ethics Complaint 

Ethics Complaint Form

If you have a legal question related to a transaction or contract, you may contact the Maryland REALTORS® Legal Hotline at 1-800-888-1272 or visit their Legal Hotline web page.